You must send us a request for cancellation through email at info@send-flower-to-philippines.Com and we have a 10% cancellation fee for Paypal Payment, once the payment has been made. Our process for cancellation/refund will take 7 working days. Orders cannot be cancelled once they have been designed and are on delivery, or if delivery has been attempted and cannot be completed if the recipient is unavailable. Orders that are placed with incorrect information (i.e. Wrong Address) that prevents direct delivery cannot be cancelled or refunded.