For Provincial Delivery
We are not responsible for deliveries made to incorrect or incomplete provincial addresses submitted by the customer. If the recipient's address is incorrect or incomplete and the delivery was attempted to the address, you have to pay again the shipping cost so we can redeliver your order on the following day but if more than one day and your order items are perishable you must pay the total amount of your order again if you wish to replace it with a new and fresh item. If such delivery is made, the customer assumes responsibility for the entire purchase. We deliver from Monday to Saturday only in Provincial areas.
Door to Door or For Pick Up Service
Some areas in Provinces are not possible for Door to Door Service, in this case, we will notify the customer first by email and call before we process and ship the item. Once the item was shipped we will contact the recipient and inform them regarding the details where to pick up the item. Areas not possible for a door to door delivery are not exempted for the shipping cost of Luzon areas and Visayas/Mindanao areas.
Request to leave the item at the recipient's Door
We have to make sure that the order will be received personally by your recipient or the person you authorize to accept the order in behalf of the recipient.